Terms & Conditions

Welcome to Mei Ling & Hui Ling Hong Kong. By accessing our website and placing an order, you agree to the following Terms & Conditions.

Scope

By placing an order through our website, you acknowledge and agree to these Terms & Conditions.

Product Information

We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.

However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and update information without prior notice.

Orders & Payment

All orders are subject to availability and acceptance.

Orders will only be processed once full payment has been successfully received and verified.

Available payment methods may vary depending on your location and will be displayed during checkout.

Processing & Delivery

• Processing Time: 1–3 business days

• Estimated Delivery Time: 5–10 business days depending on destination

Orders are shipped through our international fulfillment network to ensure efficient delivery and product availability.

Delivery times are estimates and may be affected by customs inspections, public holidays, carrier delays, or other circumstances beyond our control.

Returns & Refunds

Please refer to our separate Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

Responsibility

Customers are responsible for providing accurate billing and shipping information.

If tracking information confirms successful delivery to the address provided during checkout, Mei Ling & Hui Ling Hong Kong cannot be held responsible for lost, stolen, or misplaced packages.

Order Cancellations

Orders may be canceled within 1 hour of being placed, provided the order has not yet entered processing.

Once processing has begun, cancellation may no longer be possible and the standard Return Policy will apply.

Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, designs, and branding, is the property of Mei Ling & Hui Ling Hong Kong and may not be copied, reproduced, distributed, or used without prior written permission.

Complaints

If you have any complaints or concerns, please contact our customer support team in writing.

We aim to respond to all inquiries within 1–2 business days.

Email: support@meihuiling-hong-kong.com

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws and regulations of Hong Kong.

Contact

For any questions regarding these Terms & Conditions, please contact:

Email: support@meihuiling-hong-kong.com

Thank you for shopping with Mei Ling & Hui Ling Hong Kong.